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MUSICONHOLD AI ® Terms of Service

Last Updated: April 16, 2026

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These MUSICONHOLD AI ® Terms of Service (the “Terms”) apply to your access to and use of the MUSICONHOLD AI ® website, platform, applications, tools, APIs, audio generation services, voice generation services, music and audio enhancement services, and any related software, content, products, features, or services made available by or on behalf of MUSICONHOLD AI ® (collectively, the “Services”).

These Terms are entered into between you (“you” or “your”) and MUSICONHOLD AI ®, operated by MUSICONHOLD AI ® – Professional Voice-Over, Powered by AI, with its registered address at 98 Yigal Alon, Floor 42, Tel Aviv, 6789142, Israel (“MUSICONHOLD AI ®,” “we,” “us,” or “our”).

By accessing, browsing, registering for, purchasing, or using the Services in any manner, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.

These Terms apply to your access to and use of:

  • the website located at musiconhold.ai and any associated websites, landing pages, mobile pages, customer portals, dashboards, checkout pages, branded pages, or social media pages controlled by us (the “Website”); and
  • our services, products, features, APIs, software tools, downloadable materials, and online systems accessible via the Website or otherwise made available by us (together with the Website, the “Services”).

IMPORTANT NOTICE REGARDING PREPAID PLANS AND CREDITS: MUSICONHOLD AI ® does not provide recurring subscription billing under these Terms unless expressly stated in a separate written agreement or on a specific order form. Our standard paid offerings are sold on a one-off prepaid basis. When you purchase a plan, package, bundle, offer, or promotion, you receive a specified amount of usage credits added to your account, which may then be used toward eligible Services in accordance with these Terms.

THESE TERMS CONTAIN DISCLAIMERS, EXCLUSIONS, LIMITATIONS OF LIABILITY, INDEMNITIES, INTELLECTUAL PROPERTY PROTECTIONS, CONTENT RIGHTS, CREDIT EXPIRATION RULES, AND DISPUTE RESOLUTION PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ THEM CAREFULLY.

SECTION 11 LIMITS OUR LIABILITY. SECTION 12 CONTAINS IMPORTANT DISPUTE RESOLUTION TERMS, INCLUDING BINDING ARBITRATION, A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

We may indicate that different or additional terms, conditions, policies, guidelines, product rules, or notices apply to certain Services, features, or offerings (“Supplemental Terms”), including without limitation:

  • service-specific terms;
  • prohibited use rules and platform abuse rules;
  • voice cloning or custom voice terms;
  • API and developer terms;
  • enterprise, reseller, partner, OEM, or white-label terms;
  • campaign, promotion, trial, or coupon terms;
  • content moderation, copyright, takedown, or reporting policies;
  • privacy, voice processing, data handling, and data processing terms;
  • any service restrictions, eligibility conditions, or usage notices displayed within the Services.

Any Supplemental Terms become part of your agreement with us if you use the applicable Services. In the event of a conflict between these Terms and any Supplemental Terms, the Supplemental Terms will control solely with respect to the applicable conflict.

We may change these Terms from time to time. If we do, we may provide notice by email, through the Services, by posting an updated version, or by any other reasonable means. Unless otherwise stated, amended Terms will become effective immediately upon posting or notice. Your continued use of the Services after such changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the Services.

(a) Age

You may not access or use the Services if you are under eighteen (18) years of age, or under the age of legal majority in your jurisdiction if higher. By using the Services, you represent and warrant that you meet the applicable age requirement and have full power and legal capacity to enter into these Terms.

(b) Authorization

If you access, register for, purchase, or use the Services on behalf of a company, organization, brand, agency, client, business, or any other person or entity, then:

  1. all references to “you” in these Terms will include that person or entity;
  2. you represent and warrant that you are duly authorized to bind that person or entity to these Terms;
  3. you agree that you and that person or entity are jointly and severally responsible for all acts, omissions, purchases, content, and activity occurring under the account or in connection with the Services; and
  4. if you are an employer, principal, agency, or entity, you are responsible for the acts and omissions of your employees, contractors, administrators, team members, representatives, affiliates, and end users who access or use the Services through you or on your behalf.

(c) Use Restrictions

Your access to and use of the Services, and your use of any output, deliverable, generated media, synthesized voice, music, audio, sound design, script, text, or other material generated, processed, delivered, or made available through the Services, must comply with these Terms and all applicable laws, regulations, codes, directives, sanctions regimes, intellectual property requirements, privacy laws, advertising laws, consumer protection laws, communications laws, and platform rules.

Without limiting the foregoing, you may not, and may not permit any third party to:

  1. use the Services in any unlawful, fraudulent, deceptive, abusive, harassing, defamatory, misleading, infringing, exploitative, or harmful manner;
  2. use the Services to impersonate, misrepresent, clone, simulate, synthesize, or otherwise emulate any person, performer, celebrity, professional, organization, authority, or brand without all required rights, permissions, licenses, and consents;
  3. submit, upload, generate, distribute, or exploit content that infringes or misappropriates any copyright, trademark, patent, trade secret, privacy right, publicity right, contractual right, moral right, or other right of any person or entity;
  4. use the Services to produce illegal robocalls, deceptive caller audio, scam content, misinformation, political deception, unlawful advertising, manipulated testimonials, fabricated statements, or any content that is false or likely to mislead in a material way;
  5. use the Services in a manner that violates any telecommunications, broadcasting, election, financial promotion, consumer disclosure, or advertising regulations applicable to your jurisdiction or audience;
  6. reverse engineer, decompile, disassemble, reproduce, scrape, harvest, frame, mirror, benchmark, or otherwise derive source code, model weights, prompts, system architecture, datasets, or underlying components of the Services except where prohibited by law from restricting such activity;
  7. interfere with, disrupt, compromise, bypass, or attempt to bypass any account protections, rate limits, credit controls, usage metering, security mechanisms, moderation systems, technical restrictions, or access controls of the Services;
  8. resell, sublicense, white-label, redistribute, transfer, or provide access to the Services except where expressly authorized by us in writing;
  9. use automated means, bots, scripts, or unauthorized integrations to access the Services in violation of these Terms or our technical documentation;
  10. use the Services in connection with protected health information, special category data, biometric exploitation, or any regulated use case requiring specific compliance obligations unless expressly approved by us in writing.

We reserve the right, at any time and in our sole discretion, to determine whether any use of the Services violates these Terms or creates risk, liability, reputational harm, or operational burden for MUSICONHOLD AI ®, our providers, partners, users, or third parties.

You may provide certain information to us in connection with your registration, purchases, access to, or use of the Services, and we may collect, receive, generate, infer, or otherwise process certain information relating to you, your account, your organization, your devices, your transactions, your content, your usage, and your communications with us.

You agree that we may send you service-related communications, transactional notices, legal notices, technical notices, payment confirmations, account alerts, policy updates, service announcements, and other communications using the contact details associated with your account.

You represent and warrant that all information you provide to us is accurate, current, complete, and not misleading, and that you will promptly update such information if it changes.

Our collection, use, storage, disclosure, transfer, retention, security, and other processing of personal data is governed by our Privacy Policy and any applicable data processing terms or supplemental notices we make available.

Where you access or use the Services on behalf of a business, controller, customer, or organization, you acknowledge and agree that:

  1. you are solely responsible for determining whether you have all required rights, notices, lawful bases, permissions, and consents to submit any personal data, voice data, recordings, names, scripts, contact data, or other content to the Services;
  2. you are solely responsible for your own compliance with all applicable privacy, data protection, wiretapping, call recording, biometric, employment, and communications laws;
  3. we may process account, technical, diagnostic, analytics, usage, billing, fraud prevention, service improvement, security, support, abuse prevention, legal compliance, and product development data for our legitimate business purposes;
  4. we may use service providers, hosting providers, infrastructure vendors, communications providers, payment processors, moderation tools, analytics tools, and other subprocessors or third-party service providers in connection with the operation of the Services.

Unless expressly agreed by us in writing, you must not submit to the Services any data, recording, or information that is subject to heightened regulatory treatment, including without limitation protected health information, highly sensitive governmental data, classified information, or regulated financial account credentials.

We may require you to create an account to access some or all of the Services. You agree to provide accurate registration information and to keep your account information current.

You are solely responsible for:

  • maintaining the confidentiality and security of your login credentials;
  • all activities occurring under your account, whether or not authorized by you;
  • ensuring that users under your account comply with these Terms;
  • all purchases, credit usage, uploads, generations, downloads, and actions taken through your account.

You may not share, rent, transfer, sell, or make available your account credentials to any unauthorized third party. We may treat any activity performed using your credentials as activity authorized by you.

You must notify us immediately at info@musiconhold.ai if you know or suspect that your account, password, email, or authentication credentials have been lost, stolen, misused, or compromised.

We reserve the right to suspend, restrict, reclaim, disable, or terminate any account, username, workspace, team, or access credential at any time in our sole discretion, including where we suspect fraud, unauthorized use, abuse, payment failure, legal risk, policy violations, security risk, infringement, excessive chargebacks, or conduct harmful to the Services or third parties.

If your account is suspended, closed, deleted, or terminated for any reason, you may lose access to your content, outputs, downloads, history, workspace settings, and any unused credits, subject always to applicable law and any written agreement expressly stating otherwise.

(a) Inputs and Outputs

You may submit, upload, transmit, enter, record, import, or otherwise provide text, prompts, scripts, recordings, voice samples, music references, instructions, names, pronunciations, files, data, metadata, creative directions, and other materials to the Services (“Input”).

Based on your Input, the Services may generate, process, enhance, transform, synthesize, mix, render, or otherwise return audio files, music-backed audio, spoken audio, voiceovers, cloned voice audio, call greetings, IVR content, scripts, phonetic outputs, pronunciations, sound assets, text, or other material (“Output”).

Input and Output together are referred to as “Content.”

The Services may allow you to preview, stream, play, edit, store, or download certain Output, but not all features or materials will necessarily be downloadable or retained indefinitely.

You acknowledge and agree that:

  1. Output is generated by automated systems and may vary in quality, style, pronunciation, consistency, timing, factuality, uniqueness, legality, and suitability;
  2. Output may not be exclusive or unique to you, and substantially similar or identical output may be generated for other users;
  3. you are solely responsible for reviewing, testing, verifying, approving, and determining whether any Output is lawful, suitable, accurate, safe, properly licensed, and fit for your intended use;
  4. we are not responsible for your decisions to publish, transmit, broadcast, distribute, exploit, rely on, or otherwise use any Output.

(b) User Voice Models

Some Services may allow you to create, request, train, upload, configure, or use a synthetic voice profile, custom voice model, cloned voice, or voice likeness based on your voice or a voice you are legally authorized to submit (“User Voice Model”).

To create or use a User Voice Model, you may be required to provide recordings, samples, approvals, declarations, confirmations, or evidence of authorization. By doing so, you represent and warrant that you have all rights, permissions, licenses, notices, and consents required to submit the relevant voice and to authorize its processing and synthetic reproduction through the Services.

You may not create, request, upload, train, use, or exploit any User Voice Model for a third party unless you are fully authorized to do so. We may require additional identity checks, verification steps, contracts, approvals, or documentation before enabling, continuing, or restoring access to custom voice functionality.

(c) Rights to Your Content

Except as expressly set forth in these Terms, and subject to the rights you grant to us below, as between you and MUSICONHOLD AI ®, you retain whatever rights you may have in and to your Input.

Except as expressly set forth in these Terms, and subject to applicable law, as between you and MUSICONHOLD AI ®, you retain whatever rights you may have in and to your Output.

For the avoidance of doubt, the Services, the software, the workflows, the interfaces, the underlying models, the voice systems, music systems, processing engines, rendering pipelines, prompts, templates, presets, compilations, know-how, and all related intellectual property are and remain our property or the property of our licensors and providers.

(d) License to Your Content

You grant to MUSICONHOLD AI ® and its affiliates, contractors, providers, subprocessors, successors, assigns, and service providers a worldwide, non-exclusive, royalty-free, fully paid, transferable, sublicensable license to host, store, reproduce, process, transmit, modify, adapt, reformat, translate, display, perform, distribute, create derivative works from, analyze, and otherwise use your Content for the following purposes:

  1. to provide, operate, maintain, support, secure, debug, and improve the Services;
  2. to generate, process, deliver, and make available Output requested by you;
  3. to monitor, detect, prevent, investigate, mitigate, and enforce against fraud, abuse, prohibited uses, infringement, security threats, illegal activity, and policy violations;
  4. to perform quality assurance, diagnostics, troubleshooting, support, analytics, benchmarking, system optimization, service measurement, and operational administration;
  5. to develop, improve, train, evaluate, test, and enhance current or future products, services, models, workflows, moderation tools, and technologies, except where we expressly offer and honor an opt-out or a separate written agreement states otherwise;
  6. to comply with law, legal process, enforcement requests, dispute resolution, auditing, tax, accounting, and recordkeeping obligations.

To the extent your Content contains your voice, a voice you submit, a persona indicator, a brand identifier, pronunciations, names, or other likeness-related elements, you agree that the foregoing license includes the right to process and use such material for the limited purposes stated above.

Notwithstanding the foregoing, we will not intentionally market or commercialize your submitted voice as a standalone public voice offering without authorization where such authorization is required by applicable law or expressly required by our then-current policies.

(e) License to User Voice Models

To the extent you own, control, or acquire any rights in any User Voice Model, you grant to MUSICONHOLD AI ® a worldwide, non-exclusive, royalty-free, fully paid, transferable, sublicensable license to host, reproduce, use, process, adapt, modify, perform, display, distribute, and create derivative works from such User Voice Model as necessary to provide, maintain, support, secure, improve, and enforce the Services and to develop related services and technologies, subject to applicable law and any written product-specific restrictions that we expressly provide.

(f) Necessary Rights

You may not submit Input, create Output, request content, upload voice material, or use the Services in connection with any material, identity, audio, script, brand, name, or likeness unless you have all rights, permissions, consents, and legal bases necessary for such use and for the rights granted to us under these Terms.

You represent and warrant that:

  1. your Content, User Voice Models, and all related instructions, assets, and materials are lawful and do not infringe, violate, misappropriate, or otherwise conflict with any third-party rights or applicable law;
  2. you have obtained any and all necessary permissions from speakers, voice actors, talent, clients, employees, end users, performers, brands, rights holders, data subjects, and any other relevant persons;
  3. our possession, use, processing, hosting, generation, storage, and delivery of your Content and User Voice Models in accordance with these Terms will not cause us to violate any law or third-party right.

(g) Data Deletion and Retention

We may retain Content, account information, transaction records, support records, logs, moderation records, and related technical information for as long as reasonably necessary for business, legal, security, operational, contractual, or compliance purposes. Requests for deletion may be submitted in accordance with our Privacy Policy or support procedures, but we may retain copies where required or permitted by law, needed for security or fraud prevention, required for dispute resolution, or necessary for legitimate business records.

(h) Moderation and Enforcement

We do not undertake to review all Content and we disclaim any duty to monitor all use of the Services. However, we may, in our sole discretion and with or without notice:

  1. review, screen, flag, refuse, disable, remove, or delete any Content;
  2. refuse to generate, render, deliver, or continue providing any Output or Service;
  3. suspend or terminate your account, credits, or access to any feature;
  4. investigate suspected violations of law, rights, or these Terms;
  5. cooperate with law enforcement, regulators, courts, payment processors, rights holders, telecom providers, app stores, infrastructure partners, or other third parties where appropriate;
  6. preserve, disclose, or produce records, logs, communications, account details, content, or related information as required or permitted by law or reasonably necessary to protect our rights, users, or the public.

(a) Ownership

The Services, including all software, code, APIs, interfaces, designs, page layouts, user interfaces, workflows, graphics, text, logos, icons, branding, audio engines, voice systems, model behavior, compilations, templates, documentation, features, technology, and all intellectual property rights therein, are owned by MUSICONHOLD AI ®, our affiliates, licensors, or service providers and are protected by applicable intellectual property and proprietary rights laws.

Except for the limited rights expressly granted in these Terms, no right, title, or interest in or to the Services is transferred to you.

(b) Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal or commercial use, as permitted by the purchased plan and the then-current functionality of the Services.

This license does not include any right to:

  • reproduce or exploit the Services themselves;
  • access the Services for competitive analysis to build a competing product;
  • remove or alter proprietary notices;
  • sell or resell access without written authorization;
  • use our name, marks, screenshots, generated examples, or platform materials for misleading or unauthorized purposes.

Any use not expressly authorized is prohibited and will automatically terminate the license granted under these Terms.

(c) Trademarks

“MUSICONHOLD AI ®,” our logos, names, service names, slogans, graphics, interface elements, and the overall look and feel of the Services are our trademarks, trade dress, or proprietary assets, and may not be used without our prior written consent. All third-party marks referenced through the Services remain the property of their respective owners.

(d) Feedback

If you provide feedback, suggestions, ideas, feature requests, comments, corrections, recommendations, or other input relating to the Services (“Feedback”), you grant us a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free right to use, exploit, adapt, modify, distribute, commercialize, and incorporate such Feedback for any purpose, without notice, attribution, or compensation to you. To the extent any rights in such Feedback do not automatically vest in us, you hereby assign them to us.

(a) One-Off Plans; No Recurring Subscription by Default

Unless expressly stated otherwise in a separate written agreement signed by us, a service order, or a specific checkout page that clearly states recurring billing applies, MUSICONHOLD AI ® sells its standard paid plans on a one-off prepaid basis and not as automatically renewing subscriptions.

When you purchase a paid plan, bundle, offer, package, campaign, promotion, or service allocation through the Services, you are purchasing a specified amount of usage credits, service entitlement, or prepaid access rights that are added to your account upon successful payment.

Each one-off plan is a prepaid purchase and does not automatically renew. If you wish to continue using paid Services after exhausting or expiring your credits, you must purchase an additional plan or credits at the prices and terms then in effect.

We reserve the right to offer, withdraw, rename, restructure, replace, reprice, or discontinue plans, bundles, promotional offers, and credit packages at any time.

(b) Prepaid Credits

(i) Overview and Nature of Prepaid Credits

We may offer prepaid usage credits, balance units, rendering units, account credits, promotional credits, bonus credits, service credits, or similar prepaid access rights (“Credits”) for use with eligible Services.

Credits are a limited, revocable, non-transferable, non-cash, non-refundable right to obtain access to eligible Services. Credits are not money, are not legal tender, are not electronic money, are not a stored value instrument, are not redeemable for cash, do not constitute a deposit, and do not create a fiduciary, banking, escrow, trust, custodial, or similar relationship between you and MUSICONHOLD AI ®.

(ii) Promotional Credits

We may issue free, bonus, trial, referral, goodwill, support, discretionary, or promotional credits (“Promotional Credits”) from time to time. Promotional Credits may be subject to separate conditions, limited eligibility, shorter validity periods, feature restrictions, geographic restrictions, or revocation at any time, all in our sole discretion and to the maximum extent permitted by law.

Without limiting the foregoing, MUSICONHOLD AI ® may provide users with two hundred and fifty (250) free Credits for the limited purpose of allowing them to test, evaluate, and experience the Services. Unless expressly stated otherwise by MUSICONHOLD AI ® in writing, any such free Credits are provided solely for trial, preview, and evaluation purposes and do not grant any commercial, business, client-facing, public, broadcast, advertising, publishing, distribution, resale, monetization, or other operational usage rights in or to any Output generated using those free Credits.

If you wish to use any Output generated through such free Credits for commercial use, business use, client use, public use, publication, distribution, advertising, broadcasting, social media posting, paid campaigns, or personal end use outside of platform evaluation, you must first purchase at least the minimum paid package or any other eligible paid package then offered by MUSICONHOLD AI ®. Only upon such qualifying paid purchase, and subject always to these Terms, will MUSICONHOLD AI ® grant you the applicable license or usage rights to use eligible Output in accordance with the purchased plan and these Terms.

For the avoidance of doubt, Output generated using free Credits may be restricted and may not be relied upon as cleared for copyright, licensing, or usage-rights purposes unless and until the applicable paid package has been purchased. MUSICONHOLD AI ® reserves the right to limit, revoke, watermark, disable download of, or otherwise restrict Outputs generated through free Credits at any time.

Promotional Credits have no cash value and may be canceled, reduced, corrected, withheld, or withdrawn where we suspect abuse, fraud, duplicate accounts, policy evasion, or technical error.

(iii) Purchase of Credits

Credits may be purchased through your account, checkout page, invoice, manual order, payment link, sales process, or any other purchase flow authorized by us. Credits are added only after successful payment settlement and may be subject to fraud review, compliance review, verification, or manual approval.

We may impose minimum purchase amounts, maximum purchase amounts, regional restrictions, identity verification requirements, payment method restrictions, feature restrictions, and anti-abuse controls.

(iv) Use of Credits

Credits may be used only for eligible Services designated by us and only through the account to which they were issued. The number of credits required for any action, generation, rendering, export, enhancement, voice selection, model selection, file type, character amount, duration amount, music feature, commercial feature, API call, or other usage event may vary and may change over time.

We may deduct Credits based on our internal metering, service rules, rate tables, tokenization, character counts, rendering duration, feature tier, compute consumption, file length, request type, plan type, or any other usage methodology we adopt.

All credit deductions, measurements, calculations, logs, and ledger records maintained by us shall be final and binding absent manifest technical error.

(v) Account Balance and Responsibility

Your available Credit balance may be shown through your account or otherwise communicated to you. You are solely responsible for monitoring your balance, downloads, usage, and deductions.

We are not liable for losses arising from your failure to track your remaining Credits, failed downloads due to your own devices or connectivity, or mistaken generations initiated through your account.

(vi) Expiration of Credits

Unless a different period is expressly stated in writing at the time of purchase, all purchased Credits expire twelve (12) months from the date they are added to your account.

Promotional Credits may expire earlier, as stated at the time of issuance or as otherwise determined by us.

Expired Credits are automatically removed, canceled, or rendered unusable without compensation, reinstatement obligation, or liability to us, except where applicable law expressly requires otherwise. You are solely responsible for using Credits before they expire. We may, but are not obligated to, display expiration information or send reminders.

(vii) No Refunds; Final Sale

Except where required by non-waivable applicable law or expressly approved by us in writing, all purchases are final. Credits, plans, prepaid purchases, and service allocations are non-refundable, including where unused, partially used, mistakenly purchased, no longer needed, not fully consumed, expired, or forfeited.

No refunds, exchanges, cash redemptions, or credits back will be provided for:

  1. unused Credits;
  2. partially used Credits;
  3. expired Credits;
  4. account suspension or termination due to your breach;
  5. dissatisfaction with output where the Services were provided as described;
  6. failure to use the Services within the validity period;
  7. change of business circumstances, marketing plans, campaign delays, or end-client delays.

Any discretionary refund, credit adjustment, goodwill restoration, or account correction granted by us in one instance does not create any obligation, precedent, or continuing right.

(viii) Prohibited Transfers and Misuse

Credits may not be sold, assigned, transferred, gifted, traded, pledged, inherited, shared across unrelated accounts, resold, or otherwise exchanged for value unless we expressly authorize it in writing. Any attempted transfer in violation of these Terms is null and void.

We may cancel, reverse, freeze, withhold, or forfeit Credits where we suspect fraud, abuse, unauthorized sharing, reseller misuse, payment disputes, chargebacks, duplicate compensation, system manipulation, or policy violations.

(ix) Changes to Credit Terms

We may modify credit pricing, usage rates, eligible services, deduction rates, plan structures, validity periods for future purchases, and related commercial terms at any time. Such changes will apply prospectively unless otherwise required by law, necessary for security, or required to prevent fraud or abuse.

(x) Effect of Account Termination

If your account is suspended, disabled, deleted, closed, or terminated for any reason, including breach of these Terms, all remaining unused Credits may be canceled and forfeited without refund, to the fullest extent permitted by law.

(c) Other Usage Charges

Some Services may involve additional fees, premium options, paid upgrades, overage billing under a custom agreement, enterprise implementation fees, setup fees, support fees, expedited production fees, managed service fees, installation fees, telephony-related fees, API fees, music licensing surcharges, or other charges. Where applicable, such charges will be disclosed through the checkout flow, invoice, order form, proposal, custom agreement, or support communication.

If you approve or trigger such chargeable Services, you authorize us to charge the payment method on file or invoice you accordingly.

(d) Payment

You represent and warrant that you are authorized to use any payment method you provide. You authorize us and our payment processors to charge your payment method for all amounts due in connection with your purchases, fees, taxes, chargebacks, reversals, penalties, collection costs, and related amounts.

You agree to pay all applicable taxes, levies, duties, bank fees, currency conversion costs, withholding amounts, telecom-related charges, and governmental assessments associated with your purchase or use of the Services, except for taxes imposed on our net income.

We may use third-party payment processors and may receive updated payment details from your card issuer or payment provider. Verification, anti-fraud review, identity verification, and manual order review may be required before we accept, fulfill, or maintain a transaction.

If any amount owed by you is overdue, reversed, charged back, disputed, or unpaid, we may suspend access, reverse Credits, cancel Output access, refuse future service, engage collection efforts, and recover all related costs, including reasonable legal fees and collection expenses, to the fullest extent permitted by law.

(e) Refunds and Exchanges

All sales are final unless otherwise required by applicable law or expressly approved by us in writing. We have no obligation to provide refunds, exchanges, or account credit adjustments except where required by law.

Notwithstanding the foregoing, where mandatory Israeli consumer protection law applies, eligible consumers may have cancellation rights under the Israeli Consumer Protection Law, 1981, and the Consumer Protection Regulations (Cancellation of a Transaction), 2010. Subject to applicable statutory conditions, exclusions, and limitations, a consumer may be entitled to cancel certain transactions within fourteen (14) days, and MUSICONHOLD AI ® may charge cancellation fees of up to ILS 100 or such lower amount as required by law. These rights apply only where required by law and only to the extent the legal conditions for cancellation are satisfied. Nothing in this section shall be interpreted as granting broader cancellation, refund, or reversal rights than those mandatorily provided under applicable law.

(f) Reservation of Rights

We reserve the right, without liability and to the maximum extent permitted by law, to refuse, limit, cancel, reverse, or condition any transaction, coupon, discount, promotion, purchase, manual allocation, or account access, including where we suspect fraud, abuse, policy violations, payment risk, reseller abuse, pricing error, system error, or legal risk.

(g) Taxes and Cross-Border Use

You are solely responsible for determining and paying any taxes, VAT, GST, sales taxes, use taxes, withholding taxes, or other governmental charges applicable to your transactions or use of the Services in your jurisdiction. If reverse charge or self-assessment rules apply, you agree to comply with them

(a) Reporting Claims of Copyright Infringement

We take claims of intellectual property infringement seriously. If you believe that any content, output, voice, audio, script, or other material made available through the Services infringes your copyright or other intellectual property rights, you may submit a complaint to us at info@musiconhold.ai or at the contact details listed in Section 16.

Your notice should include, at minimum:

  1. identification of the allegedly infringed work;
  2. identification of the allegedly infringing material sufficient for us to locate it;
  3. your full name, address, email address, and telephone number;
  4. a statement that you have a good faith belief that the complained-of use is not authorized by the rights holder, its agent, or the law;
  5. a statement that the information in your notice is accurate and that you are authorized to act on behalf of the rights holder, where applicable;
  6. your physical or electronic signature.

We may request additional information before taking action. If your complaint is incomplete, abusive, fraudulent, or legally insufficient, we may decline to act.

(b) Our Policy on Repeat Infringers

We may suspend or terminate accounts of users who repeatedly infringe or are credibly accused of infringing the intellectual property or other rights of others.

(a)

The Services may rely on, integrate with, interoperate with, or incorporate third-party providers, licensors, infrastructure platforms, hosting vendors, payment processors, telecommunications providers, app stores, analytics providers, AI model providers, music or audio providers, storage providers, distribution providers, and other third-party products and services (“Third-Party Services”).

(b)

The Services may also display, link to, embed, or otherwise make available third-party websites, plugins, content, libraries, APIs, products, offers, audio assets, or information (“Third-Party Content”).

(c)

Third-Party Services and Third-Party Content are outside our control. We do not warrant, endorse, guarantee, or assume responsibility for them. Your use of Third-Party Services or Third-Party Content is at your own risk and may be subject to separate terms, fees, licenses, and policies imposed by the relevant third parties.

We are not liable for any interruption, delay, data loss, output issue, takedown, rights issue, billing issue, service degradation, model change, provider shutdown, or incompatibility caused in whole or in part by any Third-Party Services or Third-Party Content.

To the fullest extent permitted by applicable law, you will defend, indemnify, and hold harmless MUSICONHOLD AI ®, its parent entities, affiliates, successors, assigns, officers, directors, shareholders, employees, contractors, licensors, suppliers, payment processors, providers, partners, agents, and representatives from and against any and all claims, actions, proceedings, damages, liabilities, losses, judgments, settlements, penalties, fines, costs, and expenses, including reasonable legal fees and professional fees, arising out of or relating to:

  1. your access to, use of, or misuse of the Services;
  2. your Input, Output, Content, User Voice Models, Feedback, or any materials submitted, uploaded, generated, distributed, or exploited by you;
  3. your breach of these Terms or any Supplemental Terms;
  4. your violation of any law, regulation, code, sanction, or third-party right, including intellectual property, privacy, publicity, or contractual rights;
  5. any allegation that content created, uploaded, licensed, requested, or distributed by you is unlawful, infringing, misleading, defamatory, unauthorized, or harmful;
  6. your business activities, campaigns, advertisements, client work, telecom usage, broadcast usage, call usage, commercial deployment, or downstream exploitation of Output;
  7. any dispute between you and any client, talent, speaker, voice owner, brand owner, customer, end user, or third party.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate fully with us in the defense and settlement of such matter.

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, ALL OUTPUT, ALL CONTENT, ALL FEATURES, ALL TOOLS, ALL TECHNOLOGY, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE FULLEST EXTENT PERMITTED BY LAW, MUSICONHOLD AI ® DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION:

  • MERCHANTABILITY;
  • FITNESS FOR A PARTICULAR PURPOSE;
  • TITLE;
  • NON-INFRINGEMENT;
  • QUIET ENJOYMENT;
  • ACCURACY;
  • RELIABILITY;
  • QUALITY;
  • AVAILABILITY;
  • SECURITY;
  • COMPATIBILITY;
  • ERROR-FREE OPERATION;
  • UNINTERRUPTED ACCESS.

Without limiting the foregoing, we do not represent or warrant that:

  1. the Services will meet your requirements or business needs;
  2. the Services will be uninterrupted, timely, secure, or error-free;
  3. any Output will be accurate, lawful, unique, exclusive, high quality, commercially suitable, correctly pronounced, rights-cleared, or fit for publication or broadcast;
  4. any defects or errors will be corrected;
  5. the Services or servers are free of viruses, malware, harmful code, or other harmful components;
  6. any content generated through the Services will not resemble or overlap with content generated for other users.

You acknowledge that AI-generated and software-generated audio, speech, music, timing, and phrasing are probabilistic and may contain errors, artifacts, inaccuracies, improper pronunciations, content overlap, or undesirable results. You are solely responsible for human review and approval before any public, commercial, legal, regulated, or sensitive use.

All disclaimers in these Terms apply to the maximum extent permitted by law and inure to the benefit of our affiliates, licensors, providers, partners, subcontractors, service providers, successors, and assigns.

(a)

To the fullest extent permitted by applicable law, MUSICONHOLD AI ® and its affiliates, officers, directors, employees, contractors, licensors, providers, partners, agents, and representatives shall not be liable to you under any theory of liability, whether in contract, tort, negligence, strict liability, warranty, statute, or otherwise, for any indirect, incidental, special, exemplary, punitive, consequential, or similar damages, or for any loss of profits, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of data, loss of anticipated savings, business interruption, replacement costs, reputational harm, regulatory exposure, or client claims, even if advised of the possibility of such damages.

(b)

To the fullest extent permitted by applicable law, the total aggregate liability of MUSICONHOLD AI ® arising out of or relating to these Terms, the Services, any Output, any transaction, or any claim by you shall not exceed the greater of:

  1. one hundred United States dollars (US $100); or
  2. the amount actually paid by you directly to MUSICONHOLD AI ® for the specific Services giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to the claim.

(c)

The exclusions and limitations in this Section apply regardless of the form of action and regardless of whether any remedy fails of its essential purpose.

(d)

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

PLEASE READ THIS SECTION CAREFULLY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IT REQUIRES MOST DISPUTES BETWEEN YOU AND MUSICONHOLD AI ® TO BE RESOLVED BY FINAL AND BINDING INDIVIDUAL ARBITRATION AND NOT IN COURT, AND IT INCLUDES A WAIVER OF CLASS ACTIONS AND JURY TRIALS.

(a) Informal Dispute Resolution Prior to Arbitration

Before initiating arbitration or court proceedings for any dispute, claim, controversy, or cause of action arising out of or relating to these Terms or the Services (“Dispute”), the party asserting the Dispute must first send written notice to the other party describing the nature of the Dispute, the factual basis, the legal basis, and the relief sought.

Notices to MUSICONHOLD AI ® must be sent to info@musiconhold.ai and, if requested by us, also by courier or registered mail to our legal notice address listed in Section 16.

The parties agree to attempt in good faith to resolve the Dispute informally within thirty (30) days after receipt of the notice. If the Dispute is not resolved within that period, either party may proceed as permitted under this Section 12.

(b) Disputes Subject to Binding Arbitration; Exceptions

Except to the extent prohibited by applicable law, and except for claims that may properly be brought in a small claims court, as well as claims seeking injunctive or equitable relief relating to intellectual property, misuse of the Services, confidentiality, fraud, payment collection, unauthorized access, or unlawful exploitation of content or platform rights, all Disputes shall be resolved by final and binding arbitration on an individual basis.

The arbitration shall be conducted in English unless otherwise required by law or agreed by the parties. The arbitration forum, rules, seat, and administration may be designated by us in the applicable legal notice or supplemental dispute policy in effect at the time the Dispute arises, or otherwise by mutual agreement of the parties. If no forum is designated, the arbitration shall be conducted before a reputable arbitration provider selected by us in a commercially reasonable manner.

The arbitrator shall have authority to award any relief available on an individual basis under applicable law, except relief that is waived under these Terms.

(c) Opting Out of Arbitration

If and only if applicable law in your jurisdiction requires an opt-out opportunity for binding arbitration, you may opt out by sending written notice within thirty (30) days of first accepting these Terms to info@musiconhold.ai, including your full name, address, email, and a clear statement that you wish to opt out of arbitration. If a valid opt-out is not timely received where such opt-out right is available, arbitration shall apply to the fullest extent permitted by law.

(d) Rejection of Future Arbitration Changes

If we materially change this Section 12 after you first accepted these Terms, and if applicable law grants you a right to reject such changes, you may reject the changes by written notice within thirty (30) days after the updated Terms become effective. In that case, the most recent previously accepted version of this Section 12 will apply.

(e) Severability

If any portion of this Section 12 is found unenforceable as to a particular claim or remedy, that portion shall be severed only to the minimum extent necessary, and the remainder of this Section shall remain in full force and effect to the fullest extent permitted by law.

(f) Waiver of Jury Trial

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND MUSICONHOLD AI ® WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.

(g) Waiver of Class and Other Non-Individualized Relief

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND MUSICONHOLD AI ® AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR MASS ACTION OR PROCEEDING.

Unless prohibited by law, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of representative or class proceeding.

(h) Batch Arbitration

To the extent permitted by applicable law, if multiple substantially similar arbitration demands are brought against MUSICONHOLD AI ® by the same counsel or coordinated parties, we may require such matters to be administered in batches or staged proceedings designed to improve efficiency, reduce duplication, and prevent abusive mass filings, provided that each claimant remains entitled to an individual determination of their claim as required by law.

These Terms and any Disputes arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of Israel, without regard to conflict of laws principles, except to the extent superseded by mandatory consumer protection or other non-waivable laws applicable in your jurisdiction.

Subject to Section 12 and to the fullest extent permitted by law, any claim not subject to arbitration shall be brought exclusively in the competent courts located in Tel-Aviv Israel, and you consent to such jurisdiction and venue.

We may, at any time and without liability, except where prohibited by law:

  1. modify, suspend, restrict, replace, upgrade, downgrade, discontinue, or terminate any part of the Services;
  2. add or remove features, tools, voices, music options, languages, integrations, APIs, deliverables, file types, or supported functionality;
  3. impose or modify credit requirements, feature gating, account limits, access restrictions, region restrictions, eligibility rules, storage rules, or usage caps;
  4. change pricing, plans, credits, commercial models, packaging, discount structures, promotional campaigns, and eligibility conditions;
  5. suspend or terminate access to any account, order, or feature due to legal risk, provider limitations, payment failure, fraud risk, security concerns, or policy violations.

We are not liable for any loss, harm, inconvenience, business interruption, or downstream impact arising from any modification, suspension, unavailability, or discontinuation of the Services.

You may not access or use the Services in violation of any applicable export control, sanctions, embargo, trade restriction, or re-export law. You represent and warrant that:

  1. you are not located in, organized in, ordinarily resident in, or using the Services from any jurisdiction subject to comprehensive sanctions or trade embargoes that prohibit such use;
  2. you are not listed on any applicable governmental denied-party, blocked-party, sanctions, or restricted persons list;
  3. you will not use, export, re-export, transfer, release, or otherwise make available the Services or any related technology in violation of applicable export or sanctions laws.

You are solely responsible for compliance with all applicable trade and export laws relating to your use of the Services.

(a)

These Terms constitute the entire agreement between you and MUSICONHOLD AI ® regarding the Services, except for any applicable Supplemental Terms, order forms, or separate written agreements signed by us. They supersede all prior or contemporaneous communications, proposals, negotiations, understandings, or agreements relating to the same subject matter.

(b)

Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

(c)

Section headings are for convenience only and have no legal effect. Terms such as “including”, “for example”, and “such as” shall be interpreted as meaning “including without limitation.” The word “or” shall be interpreted inclusively.

(d)

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be limited or severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

(e)

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or delegate these Terms or any rights and obligations under them at any time without restriction.

(f)

Communications between you and us may be conducted electronically. You agree that all notices, disclosures, agreements, invoices, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by law.

(g) Contact Information

If you have any question, complaint, legal notice, or request relating to the Services, please contact us at:

MUSICONHOLD AI ®
MUSICONHOLD AI ® – Professional Voice-Over, Powered by AI
98 Yigal Alon, Floor 42, Tel Aviv, 6789142, Israel
info@musiconhold.ai

You acknowledge that email may not always be secure, and you should not send payment card details or highly sensitive personal information by unsecured email.

If you access or use any mobile application, progressive web app, mobile interface, or app-distributed version of the Services (“Mobile App”), the following additional terms apply:

You acknowledge that the availability of the Mobile App may depend on third-party app stores, platforms, operating systems, device manufacturers, and telecommunications providers. We do not guarantee that any Mobile App will be compatible with your device, operating system, browser, carrier, or region.

You are solely responsible for obtaining and maintaining compatible devices, internet access, wireless services, and all related charges.

(a) Apple App Store

If you download or access the Mobile App through Apple’s App Store, you acknowledge and agree that:

  1. these Terms are between you and MUSICONHOLD AI ®, not Apple;
  2. Apple has no obligation to furnish maintenance or support services for the Mobile App;
  3. Apple is not responsible for any product claims, legal compliance claims, or intellectual property claims relating to the Mobile App, except as required by applicable law;
  4. your use of the Mobile App must comply with the applicable App Store usage rules;
  5. Apple and its subsidiaries are third-party beneficiaries of these Terms to the extent applicable to the Mobile App.

(b) Google Play Store

If you download or access the Mobile App through Google Play, you acknowledge and agree that your use of the Mobile App may also be subject to Google’s applicable terms, policies, and platform rules, and that Google bears no responsibility for compliance or non-compliance by you or us under these Terms, except as may be required by applicable law.

If you purchase or access the Services through an authorized reseller, distributor, agency partner, implementation partner, white-label partner, or other third party approved by us (“Reseller”), then:

  1. your commercial relationship with respect to pricing, invoicing, and payment may be governed by your separate agreement with the Reseller;
  2. these Terms remain the end-user terms governing your use of the Services unless expressly replaced by a written agreement signed by us;
  3. any refund, billing adjustment, or commercial credit that may be due, if any, may be provided through the Reseller rather than directly by us;
  4. Resellers are not authorized to make promises, warranties, representations, or commitments on our behalf unless expressly authorized by us in writing;
  5. if the Reseller ceases to be authorized, fails to pay us, or loses rights to distribute the Services, we may suspend or terminate your access until direct arrangements are made with us.
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