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MUSICONHOLD AI ® Privacy Policy

Last Updated: April 16, 2026

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General

This Privacy Policy (the “Policy”) explains how MUSICONHOLD AI ® – Professional Voice-Over, Powered by AI, located at 98 Yigal Alon, Floor 42, Tel Aviv, 6789142, Israel (“MUSICONHOLD AI ®,” “we,” “our,” or “us”) collects, receives, uses, stores, processes, shares, transfers, retains, and otherwise handles Personal Data (defined below) relating to individuals who access or use our website, platform, applications, tools, APIs, products, or services, or otherwise interact with us online or offline (collectively, the “Services” for purposes of this Policy).

This Policy also explains your privacy rights and choices, including how you may be able to access, correct, delete, restrict, object to, or otherwise manage certain information about you, to the extent provided by applicable law.

Where processing is based on your consent, and to the extent permitted by applicable law, by using the Services or otherwise engaging with MUSICONHOLD AI ®, you consent to the collection, use, disclosure, and other processing of your Personal Data as described in this Policy.

This Policy should be read together with our Terms of Service and any supplemental notices, cookie notices, data processing terms, voice processing notices, or service-specific privacy disclosures that we may make available from time to time.

(a) Definitions

For purposes of this Policy:

“Personal Data” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identified or identifiable natural person. Depending on the jurisdiction, this may also be referred to as “Personal Information.”

Personal Data may include, by way of example and without limitation, a person’s name, email address, telephone number, billing details, account identifiers, IP address, voice recordings, voice characteristics, device information, usage information, communication records, and any other information that may identify a person directly or indirectly.

Certain categories of Personal Data may be considered sensitive, special category, or regulated data under applicable law, including biometric data, financial information, government-issued identification data, or location information.

Capitalized terms not defined in this Policy have the meanings given to them in our Terms of Service.

(b) Scope

This Policy applies where MUSICONHOLD AI ® acts as the party responsible for deciding how and why Personal Data is processed under applicable law, including when we provide the Services directly to individual users, sole traders, professionals, agencies, business representatives, or account holders.

This Policy does not apply where we process Personal Data solely on behalf of enterprise, white-label, reseller, agency, OEM, or other business customers under a separate written agreement that includes different data protection terms, in which case we may act as a processor, service provider, or similar role under applicable law.

This Policy also does not apply to third-party websites, services, applications, integrations, providers, or platforms that are not owned or controlled by MUSICONHOLD AI ®, even if they are linked to or accessible through our Services.

(a) Personal Data You Provide to Us

Account and Contact Details

When you register for an account, contact us, place an order, request support, or otherwise use the Services, we may collect account and contact information such as:

  • full name;
  • business name;
  • email address;
  • telephone number;
  • billing address;
  • country or region;
  • company details;
  • account preferences;
  • communication preferences;
  • login credentials or authentication-related information.

Service Inputs and Outputs

We process the content you submit to the Services and the content generated for you through the Services. This may include:

  • text scripts;
  • prompts;
  • audio instructions;
  • uploaded recordings;
  • pronunciations;
  • names;
  • phonetic spellings;
  • music directions;
  • creative instructions;
  • generated audio outputs;
  • generated text outputs;
  • edited files;
  • metadata associated with any of the foregoing.

Because users may include personal information inside scripts, recordings, names, greetings, messages, or generated outputs, your Inputs and Outputs may contain Personal Data.

Audio Recordings and Voice Data

If you upload, record, submit, or otherwise provide voice recordings, speech samples, spoken prompts, or custom voice materials, we may collect and process:

  • audio recordings;
  • speech content;
  • sound files;
  • voice traits;
  • acoustic characteristics;
  • timing, tone, pacing, and pronunciation-related information;
  • model-related voice features derived from those recordings;
  • associated metadata.

For purposes of this Policy, such information may be referred to as “Voice Data.” Depending on your jurisdiction and the way the data is used, some Voice Data may be treated as biometric or sensitive data under applicable law.

Verification Information

Where permitted by law and where necessary for trust, safety, fraud prevention, age checks, voice authorization, or account protection, we may request information used to verify identity, age, or authority, such as:

  • date of birth;
  • proof of address;
  • government-issued identification details;
  • business registration details;
  • voice authorization materials;
  • signed confirmations or declarations.

Profile Information and Public-Facing Content

If we offer profile features, collaboration features, portfolio features, or publicly viewable service areas, we may collect information you choose to provide for display or sharing, such as:

  • profile names;
  • business descriptions;
  • biography text;
  • company branding details;
  • website URLs;
  • social media links;
  • profile images;
  • voice descriptions;
  • public samples that you choose to publish or authorize.

Any information you choose to make public or share with others may be visible to other users or third parties and may be copied, stored, or redistributed by them.

Communications, Feedback, and Support Requests

If you contact us, request support, submit a complaint, send feedback, respond to a survey, subscribe to updates, or otherwise communicate with us, we may collect:

  • your name;
  • email address;
  • phone number;
  • business details;
  • the contents of your messages;
  • support tickets;
  • screenshots;
  • recordings;
  • attachments;
  • survey responses;
  • meeting notes;
  • communication preferences.

Payment and Transaction Information

When you purchase paid Services, Credits, prepaid plans, one-off packages, or other paid offerings, our payment processors and service providers may collect and process payment-related information, which may include:

  • payer name;
  • billing address;
  • email address;
  • payment method details;
  • card type;
  • partial card information;
  • transaction identifiers;
  • invoice information;
  • tax-related information;
  • payment status;
  • chargeback or dispute information.

We do not necessarily store full payment card numbers ourselves. Payment processing may be handled by third-party providers acting on our behalf or independently under their own terms and policies.

Other Information You Provide

We may collect additional information you choose to provide in connection with:

  • alpha, beta, preview, or pilot features;
  • competitions, promotions, campaigns, or referral programs;
  • event attendance;
  • webinars or demonstrations;
  • partnership discussions;
  • compliance checks;
  • legal requests;
  • account reviews;
  • offline meetings or telephone conversations.

(b) Personal Data We Collect Automatically or From Your Device

Information from Cookies and Similar Technologies

We and our third-party partners may collect information through cookies, pixels, tags, SDKs, local storage, scripts, analytics tools, and similar technologies (“Cookies”). This may include information about your interactions with our Services over time and across pages, sessions, devices, or websites, depending on the settings and permissions applicable to your jurisdiction.

Device Information

We may collect information about the device, software, network, and browser you use to access the Services, including:

  • IP address;
  • browser type and version;
  • operating system;
  • language settings;
  • device identifiers;
  • mobile identifiers;
  • hardware model;
  • carrier information;
  • application version;
  • crash data;
  • diagnostic information.

Usage Information

We may collect information regarding how you interact with the Services, including:

  • pages viewed;
  • features used;
  • buttons clicked;
  • account actions taken;
  • login history;
  • upload history;
  • generation history;
  • playback and download activity;
  • timestamps;
  • duration of sessions;
  • referring pages;
  • navigation paths;
  • error logs.

Location Information

We may infer your general location from your IP address or similar information. In certain cases, and where permitted by law and device settings, we may also receive more precise location-related information.

Marketing and Advertising Data

We and our advertising, analytics, and attribution partners may collect information relating to ad interactions, campaign attribution, referral sources, conversion events, and audience analytics.

(c) Personal Data We Collect from Third Parties

Third-Party Login Providers

If you register for or access the Services using a third-party account or social login provider, we may receive information from that provider, such as:

  • your name;
  • email address;
  • username;
  • profile image;
  • authentication tokens;
  • account identifiers.

Service Providers and Verification Providers

We may receive information from service providers and partners who assist with:

  • payment processing;
  • fraud prevention;
  • risk management;
  • identity or age verification;
  • sanctions screening;
  • KYC or AML reviews;
  • customer support;
  • data hosting;
  • analytics;
  • communications;
  • moderation;
  • security.

Information from Other Users

Where another person or organization uses our Services and submits your details, recordings, scripts, or other data relating to you, we may receive that information from them. For example, a business customer may upload a script containing employee or client names, or submit voice recordings that they represent they are authorized to provide.

Publicly Available and Business Information

Where permitted by law, we may collect publicly available information from websites, business directories, public social profiles, or other lawful sources for fraud prevention, account validation, market analysis, service improvement, or product development.

In some cases, we need certain Personal Data in order to provide the Services. If you do not provide the requested information, some features or Services may not be available to you.

We may share Personal Data with the categories of recipients described below, subject to applicable law and appropriate contractual or other safeguards where required.

Affiliates

We may share Personal Data with our current or future affiliated companies, parent companies, subsidiaries, or entities under common control for the purposes described in this Policy.

Vendors and Service Providers

We may share Personal Data with third-party vendors, contractors, cloud providers, payment processors, support providers, communications providers, moderation providers, analytics providers, security vendors, marketing vendors, hosting providers, legal advisors, consultants, and other service providers who process information on our behalf or assist us in operating the Services.

Business Customers, Team Members, and Other Users

If you use the Services through a business account, agency account, team workspace, reseller relationship, or account administered by another party, certain Personal Data and content may be accessible to that party and its authorized users.

If you choose to publish, share, or make content available to other users or third parties, we may share Personal Data as instructed by you or as necessary to enable that functionality.

Business Partners and Integrations

Where we jointly offer services, integrations, campaigns, or features with partners, or where you request an integration with a third-party service, we may share relevant Personal Data with those third parties as necessary to provide the requested feature or service.

Advertising, Analytics, and Attribution Partners

Subject to your settings and applicable law, we may share certain identifiers, device data, usage data, cookie-related data, or marketing event data with advertising, measurement, and analytics partners.

Law Enforcement, Regulators, and Public Authorities

We may disclose Personal Data where we believe disclosure is required or appropriate to:

  • comply with legal obligations or lawful requests;
  • respond to subpoenas, court orders, legal process, or regulatory inquiries;
  • protect our rights, property, systems, personnel, users, or the public;
  • investigate fraud, abuse, infringement, security incidents, or illegal conduct;
  • enforce our agreements and policies.

Corporate Transactions

We may disclose Personal Data in connection with an actual or proposed merger, acquisition, financing, due diligence process, reorganization, bankruptcy, receivership, sale of company assets, or transfer of all or part of our business.

Other Disclosures with Your Direction or Consent

We may disclose Personal Data to other third parties where you direct us to do so, request a referral, participate in a co-hosted event, or otherwise consent to the disclosure.

We process Personal Data for the purposes described below. The legal basis for processing depends on the jurisdiction in which you are located and the context of the processing. Depending on applicable law, our legal bases may include:

  • performance of a contract;
  • taking steps at your request prior to entering into a contract;
  • compliance with legal obligations;
  • our legitimate interests;
  • your consent;
  • another lawful ground available under applicable law.

Where we rely on legitimate interests, we do so only where we believe those interests are not overridden by your rights and freedoms. Where required by law, we will instead rely on consent or another lawful ground.

(a) Purpose and Legal Basis

Providing the Services

We process Personal Data to create and manage accounts, provide requested Services, generate audio or text outputs, deliver files, manage credits, process transactions, maintain workspaces, authenticate users, and otherwise perform our contract with you.

Legal basis: performance of a contract; legitimate interests; consent where required.

Processing Voice Data and Audio Recordings

We process Voice Data, recordings, and related information to provide voice generation, synthesis, voiceover, pronunciation, customization, enhancement, dubbing, editing, rendering, and related audio services.

Legal basis: performance of a contract; consent where required; legitimate interests in operating and improving our Services.

Generating or Supporting Voice Models and Voice-Based Features

Where available, we may process audio recordings and Voice Data to create or operate custom voice features, interpret speech characteristics, improve pronunciation handling, support speech-to-speech functions, or enable other voice-based tools.

Legal basis: performance of a contract; legitimate interests; consent where required under applicable law.

Verifying Identity, Age, Authorization, or Voice Ownership

We may process Personal Data, recordings, identification details, or Voice Data to verify account ownership, age eligibility, or authorization to use a voice, to detect impersonation, to prevent fraud, to reduce unlawful deepfake activity, and to protect us, our users, and third parties.

Legal basis: legitimate interests; legal obligations where applicable; consent or another lawful basis where required for sensitive data.

Communicating with You

We use Personal Data to send service messages, confirmations, receipts, invoices, account notices, system alerts, legal notices, policy updates, support communications, and responses to your questions or requests.

Legal basis: performance of a contract; legitimate interests; legal obligations.

Sending Marketing and Promotional Communications

Where permitted by law, we may use your Personal Data to send newsletters, service highlights, updates, promotions, offers, event invitations, and similar marketing content.

Legal basis: consent where required; legitimate interests where permitted by law.

You can opt out of marketing communications at any time.

Billing, Accounting, and Financial Administration

We process Personal Data to process payments, manage invoices, track purchases, record credit allocations, address failed payments, manage disputes, detect payment fraud, and comply with tax and accounting requirements.

Legal basis: performance of a contract; legal obligations; legitimate interests.

Fraud Prevention, Abuse Prevention, and Security

We process Personal Data to detect, investigate, prevent, and address fraud, abuse, unauthorized access, policy violations, copyright infringement, deceptive practices, malicious activity, and other harmful or unlawful conduct.

Legal basis: legitimate interests; legal obligations; establishment, exercise, or defense of legal claims.

Storage, Hosting, and Infrastructure Operations

We process and store Personal Data using internal systems and third-party infrastructure to provide, maintain, and secure the Services.

Legal basis: performance of a contract; legitimate interests.

Technical Support and Troubleshooting

We use Personal Data to diagnose technical issues, respond to incidents, resolve complaints, investigate bugs, provide support, and improve service performance.

Legal basis: performance of a contract; legitimate interests.

Analytics, Research, and Product Improvement

We process Personal Data to understand usage patterns, analyze trends, improve performance, test features, develop new tools, fix errors, improve user experience, and improve service quality.

Legal basis: legitimate interests; consent where required for certain tracking technologies.

Research, Development, and Improvement of AI and Audio Systems

We may process Personal Data, including Inputs, Outputs, recordings, feedback, and related metadata, to research, develop, train, test, evaluate, improve, and support our models, audio systems, moderation systems, or related technologies, subject to applicable law and any opt-out choices or contractual limitations we offer.

Where feasible and appropriate, our processes may include steps intended to reduce the direct identifiability of training-related materials. However, no process can guarantee total irreversibility in every context.

Legal basis: legitimate interests; consent where required by law.

Personalization

Where permitted by law, we may process Personal Data to personalize your experience, recommend relevant features, tailor content, and improve account-level functionality.

Legal basis: legitimate interests; consent where required.

Content Moderation and Policy Enforcement

We may process Inputs, Outputs, recordings, scripts, messages, and related data to enforce our Terms, detect prohibited uses, review complaints, moderate content, suspend users, and support trust and safety functions.

Legal basis: legitimate interests; performance of a contract; legal obligations; defense of legal claims.

Administrative, Legal, and Compliance Purposes

We may process Personal Data to enforce our legal rights, comply with legal and regulatory obligations, respond to lawful requests, handle disputes, investigate complaints, defend claims, comply with court orders, and meet tax, accounting, recordkeeping, or disclosure obligations.

Legal basis: legal obligations; legitimate interests; defense of legal claims.

Aggregated, Deidentified, or Anonymous Data

We may transform Personal Data into deidentified, anonymized, or aggregated data and use such data for any lawful purpose, including analytics, benchmarking, research, statistics, marketing insights, product development, and business operations, provided we do so in compliance with applicable law.

Legal basis: legitimate interests; legal compliance where applicable.

Other Purposes

If we intend to process Personal Data for a purpose that is materially different from the purposes described above, we will provide additional notice where required by law.

(b) Personal Data and MUSICONHOLD AI ® Voice Services

MUSICONHOLD AI ® uses Voice Data and audio-related data to provide voice generation, speech synthesis, voice customization, enhancement, dubbing, pronunciation support, and related Services.

When you provide us with recordings, speech samples, or other audio materials, we may use AI-based and software-based systems to analyze vocal traits, pronunciation characteristics, timing, emphasis, and similar audio properties in order to generate or process requested outputs.

Depending on where you reside and how the Services are configured, your Voice Data may be considered biometric or sensitive data under applicable law. We do not use Voice Data to infer unrelated personal traits such as race, religion, health status, or political opinions.

(c) Personal Data and Model Training or Service Improvement

To the extent permitted by law and consistent with your settings, opt-outs, contractual arrangements, and the nature of the specific feature, we may use certain Personal Data, Inputs, Outputs, recordings, feedback, and related metadata to help our systems learn patterns in audio, text, pronunciation, workflows, moderation, or performance and to improve our Services.

(d) Content Moderation and User Suspension

We do not undertake to review all content and expressly disclaim any duty to monitor all user activity. However, to protect our platform, users, providers, and third parties, we reserve the right to review, moderate, flag, remove, restrict, or share Inputs, Outputs, messages, recordings, or other content where reasonably necessary for trust and safety, fraud prevention, policy enforcement, or legal compliance.

Users who violate our Terms, prohibited use rules, or applicable laws may be suspended or terminated.

We may process and store Personal Data in Israel, the United States, the European Union, the United Kingdom, Singapore, and other jurisdictions where we, our affiliates, or our service providers operate.

As a result, your Personal Data may be transferred to, stored in, or accessed from countries outside the country in which you reside. Data protection laws in those jurisdictions may differ from the laws of your country.

Where required by applicable law, we will take appropriate steps to provide an adequate level of protection for cross-border transfers of Personal Data. Such steps may include:

  • transferring data to jurisdictions recognized as providing adequate protection;
  • entering into standard contractual clauses or similar approved transfer mechanisms;
  • relying on certifications or legal frameworks recognized under applicable law;
  • obtaining your consent where permitted and appropriate;
  • implementing technical, organizational, and contractual safeguards.

By using the Services, where permitted by law, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside your country of residence.

If you would like more information regarding applicable transfer safeguards, you may contact us using the details in Section 14.

We retain Personal Data for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, maintain your account, manage credits and purchases, comply with legal obligations, resolve disputes, enforce agreements, support security and fraud prevention, and maintain appropriate business and tax records.

The criteria used to determine retention periods may include:

  • the type of data involved;
  • the nature of the Services provided;
  • the length of our relationship with you;
  • whether the data is needed for legal, tax, accounting, or regulatory purposes;
  • whether the data is needed to establish, exercise, or defend legal claims;
  • whether deletion would impair security, fraud prevention, or legitimate operational needs;
  • whether you have requested deletion and whether we are legally able to comply fully.

Where appropriate, we may delete, anonymize, aggregate, or deidentify Personal Data when it is no longer needed.

Unless a longer period is required or permitted by law, or necessary for dispute resolution, fraud prevention, legal compliance, or safety purposes, we seek not to retain Voice Data and related voice-derived account materials longer than reasonably necessary for the purposes for which they were collected.

We and our third-party partners may use Cookies and similar technologies to collect information about your browsing and use of the Services.

Types of Cookies We May Use

Strictly Necessary Cookies

These Cookies are necessary for core functionality such as authentication, session management, fraud prevention, security, and service delivery. Without these Cookies, some Services may not function properly.

Analytics and Performance Cookies

These Cookies help us understand how users interact with the Services, measure performance, diagnose issues, and improve the platform.

Functional Cookies

These Cookies help remember settings, language preferences, and account-related choices to improve your experience.

Targeting and Marketing Cookies

These Cookies may be used by us or our advertising partners to measure campaigns, provide relevant promotions, or limit repetitive ads.

Your Choices

Depending on your location, we may request your consent before using non-essential Cookies.

You may be able to control Cookies through:

  • our cookie banner or preference center;
  • your browser settings;
  • device-level controls;
  • third-party opt-out tools;
  • universal opt-out signals, where legally recognized.

Please note that blocking or disabling certain Cookies may affect the availability or functionality of parts of the Services.

Depending on where you are located, you may have certain rights regarding the Personal Data we maintain about you. These rights are subject to applicable law, identity verification, and any exceptions or limitations permitted by law.

(a) Data Subject Rights

Depending on your jurisdiction, your rights may include:

Right to Access

You may request confirmation as to whether we process your Personal Data and request access to certain Personal Data we hold about you.

Right to Correct

You may request that we correct inaccurate or incomplete Personal Data.

Right to Delete

You may request deletion of your Personal Data, subject to legal, contractual, security, fraud prevention, and other permitted exceptions.

Right to Restrict or Object

You may request restriction of certain processing activities or object to certain uses of your Personal Data, including processing based on legitimate interests, where applicable.

Right to Portability

Where applicable, you may request a copy of certain Personal Data in a structured, commonly used, and machine-readable format, and in some cases request transmission to another provider where technically feasible.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

Right to Opt Out of Certain Uses

Where offered by us and where required by law, you may be able to opt out of certain uses of your Personal Data, such as certain training-related uses, certain marketing communications, or certain targeted advertising uses.

Right to Lodge a Complaint

You may have the right to lodge a complaint with a competent supervisory authority or regulator in your country, state, or region.

To exercise your rights, please contact us at info@musiconhold.ai and specify the right you wish to exercise, along with the country or state in which you reside. We may request information necessary to verify your identity and authority before responding.

(b) United States Residents

Residents of certain U.S. states may have additional rights relating to access, deletion, correction, portability, and opting out of certain processing such as targeted advertising, profiling, or the sale/sharing of Personal Information, where applicable.

To the extent our use of advertising or analytics technologies is treated as a “sale,” “sharing,” or targeted advertising under applicable U.S. state privacy laws, you may exercise any available opt-out right through our cookie tools or by contacting us.

We do not knowingly sell or share Personal Data of individuals under 18.

(c) Marketing Communications

You may opt out of marketing emails at any time by using the unsubscribe link in the relevant email or by contacting us. Even if you opt out of marketing messages, we may still send you service-related or administrative communications.

Our Services may contain links to or integrations with third-party websites, services, software, platforms, or tools that we do not own or control. This Policy does not apply to those third parties.

We are not responsible for the privacy, security, or data handling practices of third parties. We encourage you to review their privacy policies and terms before providing information to them.

We implement reasonable technical, organizational, contractual, and administrative safeguards designed to protect Personal Data against unauthorized access, destruction, loss, alteration, misuse, or disclosure.

However, no method of transmission over the internet, electronic storage, or processing system can be guaranteed to be completely secure. Accordingly, to the fullest extent permitted by law, we do not guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for taking appropriate steps to secure your own devices, systems, and communications.

Our Services are not intended for, directed to, or authorized for use by individuals under the age of eighteen (18), and we do not knowingly collect Personal Data from children under 18.

If you are under 18, you may not use the Services or provide any Personal Data to us.

Users are strictly prohibited from submitting voice recordings, scripts, names, or other Personal Data relating to children under 18 unless expressly authorized by law and by us in writing for a specific approved use case.

If we become aware that we have collected Personal Data from a child under 18 in violation of this Policy, we may delete that information and take any other appropriate action.

If you believe a child under 18 may have provided us with Personal Data, please contact us at info@musiconhold.ai.

Certain Services may involve the processing of Voice Data or other information that may be classified as biometric or sensitive data under applicable law.

Where required by law, we will obtain any required consent or rely on another lawful basis before processing such data. We process such data only for the purposes described in this Policy, including service delivery, security, fraud prevention, verification, support, service improvement, and legal compliance.

We may disclose such data to affiliates, service providers, infrastructure providers, moderation providers, or collaborators where reasonably necessary to provide or support the Services and subject to appropriate safeguards.

We will retain biometric or voice-related data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

We may update this Policy from time to time to reflect changes in our Services, practices, technology, legal requirements, or for other operational reasons.

If we make material changes, we may provide notice through the Services, by email, by updating the “Last Updated” date above, or by any other method permitted by law.

Your continued use of the Services after the updated Policy becomes effective constitutes your acknowledgment of the revised Policy, to the extent permitted by law.

If you have questions, requests, complaints, or concerns regarding this Policy or our processing of Personal Data, you may contact us at:

MUSICONHOLD AI ® – Professional Voice-Over, Powered by AI
98 Yigal Alon, Floor 42, Tel Aviv, 6789142, Israel
Email: info@musiconhold.ai

If you submit a privacy request, please include sufficient information for us to understand and respond to your request, including your full name, contact details, the nature of your request, and your country or state of residence. We may request additional information to verify your identity or authority before processing your request.

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